MAINTENANCE
Multi-brand support, fast response times, complete parts management.
Keep your servers, storage, and network equipment operational after manufacturer warranty ends. Reduce your operating costs and carbon footprint with our multi-brand third-party maintenance contracts.
SERVICE
IT Maintenance by WeeeDoIT
At WeeeDoIT, we believe that IT equipment can — and should — last far longer than we’re typically led to believe. Thanks to our maintenance service, you avoid the premature replacement of your servers, storage arrays, and network equipment, while guaranteeing their performance and security, both during and after manufacturer end-of-support.
Our role: ensure availability, diagnose rapidly, intervene effectively, and extend the performance of your infrastructure — based on a clear, reliable, and measurable model.
Contract Flexibility
Contracts from 3 months minimum.
Service Level Agreement (SLA)
From Best Effort to 4-hour GTR 24/7 (GTR implies a dedicated spare parts buffer).
Multi-Brand Expertise
HP, Dell, IBM, Lenovo, Cisco, Sun Oracle, EMC, NetApp, Fujitsu, Juniper, Extreme Networks, Nokia, Ericsson, Huawei…
Single Point of Contact
One dedicated contact for all your multi-brand equipment and KPI reporting.
+10000
tested spare parts in stock
24×7
interventions within 4 hours, 7 days a week
+95%
annual contract renewal rate
–70%
CO₂ avoided vs. purchasing new equipment
+40%
average lifespan extension
RESPONSE TIMES
Build Your SLA À La Carte
We operate across several service levels, adapted to the criticality of your equipment and the real impact of an incident on your operations. Each criticality level corresponds to a different degree of urgency, allowing us to prioritise actions and deploy the right resources at the right time.
Coverage
Time window during which WeeeDoIT provides support.
24×7 ◉ 13×6 ◉ 9×5
Response
Time for WeeeDoIT to take charge of your ticket.
15min ◉ 30min ◉ 1h ◉ NBD*
Intervention
Time for a technician to intervene remotely or on-site.
4h ◉ 12h ◉ 24h ◉ JOS*
Repair
Time to restore the equipment to working condition.
8h ◉ 12h ◉ 72h
* NBD = Next Business Day
PACKAGES
Our Tailored Offers
Our maintenance contracts are designed to adapt precisely to your organisation. Each offer corresponds to a different way of managing your infrastructure: some companies already have strong technical teams and simply need logistical support for spare parts, while others prefer comprehensive end-to-end support, from diagnostics through to on-site intervention.
Each maintenance contract is implemented following this methodology:
- Audit & inventory → model identification, age, condition
- Maintenance plan → preventive + schedule + critical parts
- Buffer optimisation → testing, FSL distribution, firmware
- Tracking & reporting → KPIs, MTTR, availability, CO₂ avoided
SPM — Spare Parts Management
This offer is designed for organisations that manage their own interventions but have neither the time nor the capacity to source, test, or store spare parts. WeeeDoIT takes charge of the entire logistics chain: identification, testing, preparation, and provision of the spares your teams need to maintain your equipment. You retain full control over your technical operations while securing access to reliable, rapidly available parts.
Remote Support
Remote Support suits autonomous technical teams who want expert assistance for log analysis, error interpretation, and action plan definition. We don’t deliver parts or dispatch technicians — we step in to help you understand, diagnose, and guide incident resolution. Ideal for environments where internal expertise exists but senior hardware-level support is indispensable.
Remote Support + Spare Parts
This offer combines our diagnostic expertise with complete spare parts management. It’s ideal for clients who perform their own on-site interventions but need support both in understanding failures and in the immediate availability of spares. You open a ticket, we analyse, we define the action, and we make tested parts available so your teams can intervene without delay.
Full Support
Full Support is the most comprehensive offer for organisations that want to fully delegate hardware maintenance. We take charge of the entire process: log analysis, action plan definition, parts supply, and on-site intervention within the timeframes defined by your SLA (4h, next day, 24×7…). This is the preferred option when service availability is critical, when internal teams are limited, or when environments require strict continuity and maximum responsiveness.
TICKET MANAGEMENT
How does an intervention work?
SCOPE OF WORK
Complete management of your IT environments
To guarantee the reliability and availability of your infrastructure, we provide comprehensive monitoring of your critical equipment: servers, storage, networks, and backup systems. Our certified teams carry out regular checks, identify potential risks, and intervene before an incident disrupts your operations.
This proactive approach ensures continuous activity, optimal performance, and a significant reduction in unexpected downtime.
Server Maintenance
Storage Array Maintenance
Library Maintenance
Network Equipment Maintenance
What sets WeeeDoIT apart
Expertise in critical infrastructure
International spare parts network
Commitment to measurable results
Transparency, traceability, full compliance
On average, extending a server’s lifespan by 3 years avoids between 355 and 450 kg CO₂eq (source: ADEME). With WeeeDoIT, you avoid on average 1.2 to 2.1 tonnes of CO₂ per storage array.
FAQ
Questions on IT Maintenance
What is third-party IT maintenance and how does it differ from a manufacturer contract?
Third-party maintenance (TPM) is a service — independent of manufacturers — that ensures the maintenance and repair of IT equipment (servers, routers, storage arrays, etc.) after the warranty or manufacturer support contract has expired. It allows you to continue maintaining and repairing equipment without depending on the manufacturer, while extending its lifespan. Manufacturer contracts offer access to original parts and software updates, but come with high post-warranty costs, rigid contracts, and often forced hardware renewal cycles. Third-party maintenance offers optimised costs (up to –70%), flexible multi-brand contracts, and extended equipment lifespan — available once the manufacturer has stabilised software updates. In short: the right strategy is to switch to TPM once the manufacturer has finished its update cycle — keeping a high-performing, controlled, and cost-effective fleet without being tied to imposed renewal cycles.
Is TPM suitable for critical environments (datacenters, 24/7 infrastructure)?
Yes. Third-party maintenance integrates very well into critical environments. Specialist providers have technicians trained on the main server, network, and storage architectures, capable of intervening on-site or remotely within very short timeframes. TPM contracts include different SLA levels (4h, next day, 24/7), allowing responsiveness to be adapted to the criticality of each piece of equipment. The recommended approach is to renew only the most sensitive production equipment where the latest technologies are essential — with no compromise. The rest of your operational infrastructure can continue to function efficiently for many years and be covered without issue by a third-party maintenance contract. This mixed approach guarantees overall system availability while limiting renewal costs.
How long can you extend the lifespan of IT equipment?
Between 5 and 15 years, depending on usage and environment. Some servers, storage arrays, and network equipment can remain fully operational well beyond manufacturer recommendations, provided they are regularly monitored and maintained. The goal is not to keep obsolete equipment running, but to maximise the useful operating life of machines as long as they remain stable, performant, and secure. This approach allows investment to be spread over time, reduces electronic waste, and enables better replacement planning based on real needs rather than manufacturer commercial cycles. When maintenance costs exceed the residual value or carbon impact, we recommend migrating to refurbished equipment or a WEEE-compliant ITAD process. Key takeaway: third-party maintenance extends hardware lifecycle up to 15 years, while maintaining performance and security.
Do you work with all brands and all equipment models?
All of them would be too good to be true — but we can say yes in 95% of cases. Our core business is precisely finding parts and equipment that are no longer available through standard channels. We work with most major market brands — Dell, HPE, IBM, Lenovo, Cisco, NetApp, Juniper, EMC, Fujitsu, etc. — and have access to an international network of refurbished and certified parts covering multiple generations of hardware. In rare cases where a reference can no longer be found, we look for compatible parts or propose alternative solutions, such as equipment replacement and recycling. In every scenario, we will find you a solution.
How do you guarantee the quality and reliability of spare parts used?
Simply put — we are primarily an IT broker, with a core business centred on refurbishment, stock management, and component traceability. Every part we use comes from qualified stocks, tested and certified before entering our inventory. Once in stock, components don’t just sit dormant: they undergo regular checks to guarantee their functionality before any intervention. For active maintenance contracts, we build a dedicated buffer stock — a set of parts reserved specifically for the client, which can be stored at WeeeDoIT, at a forward stocking location (FSL), or directly on the client’s site depending on the criticality of their infrastructure. When a buffer part is used, it is immediately replenished to maintain the same level of coverage.
What happens in the event of a critical failure? What are your response times?
In the event of a failure, our commitments rest on three elements: the package chosen, the criticality levels, and the SLAs associated with each contract. A stock of critical parts is reserved in advance for each client, and our dedicated technicians are mobilisable according to the defined service level. Criticality levels are: High — the system is down, directly impacting production and generating financial loss; Medium — the service is partially degraded but remains functional; Low — the failure has no impact on operations, only on comfort or performance. SLA timeframes cover response time (ticket opening), on-site intervention time, and repair or replacement time — ranging from 2 hours to 2–3 business days depending on your contract.
Do you offer a service level equivalent to, or better than, manufacturers?
Yes. Our approach is different: we don’t rely on a standardised model, but on an agile and personalised organisation. Our teams work on multi-vendor fleets with direct access to parts and technicians, without going through multiple validation layers. This independence makes us more responsive and more flexible than manufacturers, while respecting industry quality and security standards. Our clients choose their SLAs based on their priorities: response time, on-site intervention, parts availability, or preventive maintenance. In practice, this translates into a higher level of service — and above all, one adapted to real-world conditions and client budgets.
Are there hidden fees or contractual constraints?
No. Our contracts are clear, scalable, and free of hidden fees. You can add, remove, or modify equipment at any time as your fleet or priorities evolve. These adjustments may lead to a contract reassessment, particularly when a parts stock has already been built or reserved on your behalf. Certain exclusions are defined upfront, as they fall outside the scope of IT maintenance in the strict sense. These include: consumables (batteries, internal cells, magnetic tapes, optical media, or certain limited-write drives); power supply cables and external cabling; external cooling systems (hydraulic or integrated air conditioning); and damage from external causes (flooding, power surge, fire, or misuse). Everything else — hardware, diagnostics, replacement, and tracking — is explicitly listed in the contract with the corresponding SLAs.
I still have a manufacturer warranty — can I work with WeeeDoIT while keeping it?
Yes, in most cases. We can intervene alongside the manufacturer without voiding the original warranty. Concretely, we offer two scenarios: co-management, where WeeeDoIT handles routine maintenance while the manufacturer remains responsible for items still under warranty; or a hybrid model, where we manage the entire fleet and coordinate directly with the manufacturer when a part or component is still covered. In some situations, we also pre-purchase parts to guarantee intervention timeframes and service continuity, then reconcile with the manufacturer if a warranty replacement is performed. This approach ensures a smooth transition and zero support disruption, while optimising costs and responsiveness.
What security protocols do you put in place to protect confidential information?
Security rests primarily on people and procedures. Our technicians and partners are selected, vetted, and accountable for their interventions — every service provider signs a confidentiality agreement and undergoes a vetting process before any collaboration. On the technical side, we apply ISO 27001 standards and recognised erasure protocols (NIST 800-88, DoD 5220.22-M), guaranteeing complete data deletion before any recycling or reuse. Taken together, these measures eliminate human risk and ensure full traceability of all equipment and media handled.
How do you guarantee data security when replacing a part?
When a storage medium containing data is replaced (drive, server, card, etc.), it is immediately isolated and tracked. The client then chooses the treatment method: retention on-site (the part never leaves your premises); certified destruction or erasure (we collect the medium and destroy or erase it to an agreed standard); or reuse / reinjection into the circular economy (only after secure erasure). Every action is recorded in an intervention report noting the part, serial number, and chosen treatment method. No data leaves the site without prior client validation.
How does the transition from a manufacturer contract to WeeeDoIT maintenance work?
Smoothly. The transition is progressive, with no service interruption. We begin with an audit of the existing fleet: equipment condition, manufacturer warranty expiry dates, and parts availability. Based on this, we define a switchover plan to transfer assets to WeeeDoIT maintenance as warranties expire. Where necessary, we can temporarily coexist with the manufacturer to ensure support continuity. Once the transition is complete, the fleet is integrated into our monitoring system and benefits from the SLAs, reporting, and dedicated stock defined in the contract.
Can I track my equipment and interventions over time?
Yes. Depending on your needs, we can set up automated weekly, monthly, or quarterly reports. These include interventions performed, parts replaced, erasure or destruction certificates, and service performance indicators. The goal is to give you a clear, regular view of your fleet’s condition and the service level delivered — without adding complexity or requiring additional tools.
Are your IT maintenance services compliant with European regulations (CSR, REEN, CSRD)?
Yes, fully. Our services align with the main European directives governing responsible digital practices and sustainable IT asset management. The REEN law (Reducing the Environmental Footprint of Digital Technology) encourages extending equipment lifespan and limiting electronic waste. The CSRD (Corporate Sustainability Reporting Directive) requires companies to measure and publish their environmental impact, including on digital. CSR and ESG frameworks now encompass circular IT asset management, traceability, and end-of-life control. WeeeDoIT helps you meet these obligations concretely: lifespan extension, reuse, carbon reporting, certified data erasure, and compliance proof. Every intervention can be accompanied by an environmental impact report with CO₂-avoided indicators and reports compliant with CSRD and ESG requirements.